Privacy & Cookies

Sam's Superfoods Privacy Policy

Introduction:

Sam's Superfoods values ​​your privacy and the protection of your personal data. In this privacy policy, we explain what data we collect, how we use it, and what your rights are. By using our website and services, you agree to the processing of your data as described in this policy.

1. What data do we collect?
We collect the following data:

-Personal data: such as your name, address, email address and telephone number when you place an order or create an account.
- Payment information: such as your payment card details or bank account number (these are processed securely via our payment providers).
- Technical data: such as your IP address, browser type and pages visited on our website.
- Other information: such as your preferences and feedback that you provide to us.

2. How do we use your data?
We use your data for the following purposes:

- To process and deliver your order.
- To manage your account.
- To improve our customer service and answer questions.
- To inform you about offers, news and products (if you have given permission for this).
- For analytical purposes to improve our website and services.

3. How do we secure your data?
We take appropriate technical and organizational measures to protect your data against loss, misuse, and unauthorized access. These include:

- Encryption of sensitive data.
- Secure connections (SSL/TLS) on our website.
- Limited access to data for employees.

4. Who do we share your data with?
Your data will only be shared with third parties if this is necessary for the performance of our services, such as:

- Payment providers.
- Shipping and delivery services.
- IT service providers that support our website.

We ensure that these parties also protect your data in accordance with applicable laws and regulations.

5. Cookies and similar technologies
Our website uses cookies to improve your user experience. These cookies collect data about your website usage. You can manage your cookie preferences through your browser settings.

6. Your rights
You have the following rights with respect to your personal data:

- Inspection: you can request which data we have about you.
- Correction: you can have incorrect data corrected.
- Deletion: you can have your data deleted, unless we are required to retain it for legal obligations.
- Objection: you can object to the use of your data for certain purposes, such as direct marketing.
- Portability: You can request to receive your data in a readable format.

Please contact us at Info@samsuperfoods.nl to submit a request.

7. Retention periods
We do not retain your data for longer than is necessary for the purposes for which it was collected, unless legal obligations require a longer retention period.

8. Changes to our privacy policy
We may update this privacy policy from time to time. The most recent version will always be posted on our website. Please check this page regularly for updates.

9. Contact
If you have any questions or complaints about our privacy policy, please contact us:

Sam's Superfoods
Email: Info@Samsuperfoods.nl
Phone: +31 6 58016713 (WhatsApp)

10. Supervisor
If you believe that we are processing your data unlawfully, you have the right to lodge a complaint with the Dutch Data Protection Authority via [www.autoriteitpersoonsgegevens.nl]

11. Reviews

We collect reviews through the WebwinkelKeur platform. If you leave a review through WebwinkelKeur, you are required to provide your name and email address. WebwinkelKeur shares this information with us so we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties to provide its services, for which we have given WebwinkelKeur permission. All the aforementioned guarantees regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

Authenticity of reviews

We believe it's important that reviews provide the best possible representation of our products and services. Therefore, our reviews are managed impartially by WebwinkelKeur.

Webwinkelkeur has taken measures to guarantee the authenticity of reviews. You can read about these measures here.

Our customers are not rewarded for writing reviews. No discounts or other incentives are given.

This privacy policy was last updated on December 29, 2024